Take a Photo. AI Fills the Form
Your inspector takes a photo of any asset or defect. AI reads it and fills the inspection form automatically. No typing. No manual entry.
Convert your checklist into Mobile App
Convert your checklist into Mobile App
Customer Experience Audit App turns customer experience audits into a scored, repeatable programme. Auditors score each customer experience against weighted criteria, attach photo evidence, and track corrective actions to verified closure across every site. Managers compare customer experience audit scores across sites and track every corrective action to closure.
Customer Experience Audit App delivers structured customer experience checks, corrective actions, and clear reporting as the core workflow, ending inconsistent customer experience records and slow paper-based paperwork. Tie every check to the applicable industry standards and internal procedures, with corrective actions, evidence, and analytics that prove control.
Customer Experience Audit App keeps one record per mystery shopping and per site, with photo evidence and a named sign-off. Each mystery shopping finding is tracked to verified closure. Customer experience and brand teams see mystery shopping completion and overdue actions across the retail portfolio. Every mystery shopping record proves what was checked, when, and by whom.
A comprehensive audit for retail covers the key areas that affect operations and compliance. Audit customer experience touchpoints with standardized criteria and closure workflows. Your audit should include sections for customer experience condition checks, evidence capture, pass/fail or scoring criteria, corrective action assignment, and sign-off, so that nothing is missed and every audit finding is traceable.
A scored audit only helps if every auditor scores the same way. Follow these steps to run a customer experience audit:
Customer Experience Audit App covers ISO 9001, Internal Audit, Non-Conformance, CAPA, and more, with photo evidence, readings, corrective actions, and audit-ready records.
Templates align to brand standard manual, consumer protection rules.
Weighted criteria are built into the customer experience audit template.
Auditors attach photo proof for each customer experience non-conformance.
Scorecards rank sites and failed customer experience criteria become corrective actions.
Everything your field team does on paper, Inspectly360 does automatically: faster, more accurate, and without the admin.
Your inspector takes a photo of any asset or defect. AI reads it and fills the inspection form automatically. No typing. No manual entry.
Inspectors speak their observations in any language. AI transcribes and fills the form in real time. Completely hands-free in the field.
The moment an inspection is submitted, a branded PDF, Excel, or CSV report generates automatically. No manual work. No waiting.
Inspectly360 integrates with the tools your team already uses, including Zoho, Microsoft 365, and SAP. No double entry.
Your operations team sees completion rates, open issues, and compliance scores across all sites in real time. No chasing updates.
From data collection to compliance: see how teams use Inspectly360 for every use case.
Capture field data once with digital forms that work even offline.
Explore use caseRun standardized inspections with photos, scoring, and instant reports.
Explore use caseConduct structured audits with evidence trails and pass or fail scoring.
Explore use caseLog hazards, near misses, and safety checks from any job site.
Explore use caseCatch defects early with repeatable quality checks and sign off.
Explore use caseReport incidents in the moment with photos and follow up actions.
Explore use caseTrack assets, service history, and condition across every location.
Explore use caseRaise work orders and close out repairs with a full audit trail.
Explore use caseStay audit ready with logged checks, timestamps, and shareable reports.
Explore use caseUse it as a digital workflow so your team captures consistent evidence, stays aligned in the field, and produces reports stakeholders can trust without retyping answers from paper.
A failed item is noted during a routine audit. Nobody owns it, no date is set, and the next audit finds the same problem on the same customer experience. The customer experience issue is logged, not closed.
Problem
Solution
There is no live view of customer experience status across sites. The first sign that something failed on the customer experience is a client call or an incident, by which point the problem is already public.
Problem
Solution
One auditor is strict, another is lenient, and a third skips sections. The customer experience audit scores come back, but leadership cannot tell whether a low score means a weak site or a tough auditor.
Problem
Solution
Customer Experience Audit App covers ISO 9001, Internal Audit, Non-Conformance, CAPA. Customer Experience Audit App delivers structured customer experience checks, corrective actions, and clear reporting as the core workflow, ending inconsistent customer experience records and slow paper-based paperwork. Tie every check to the applicable industry standards and internal procedures, with corrective actions, evidence, and analytics that prove control. Each ISO 9001 check is verified against its acceptance criteria, with photos, readings, and a named sign-off captured on the spot. A failed Internal Audit item raises a corrective action with an owner and due date, and the completed ISO 9001 record is retained and exportable for audit against the applicable standards.
When a ISO 9001 check fails, Customer Experience Audit App logs it against ISO 9001 or the relevant item, assigns a corrective action with an owner and due date, and tracks it to closure. Supervisors see open Internal Audit issues, overdue actions, and Non-Conformance completion rates across every site on one dashboard, so problems are fixed and evidenced instead of being lost between visits.
Yes. Teams complete ISO 9001 and Internal Audit checks on a phone or tablet with no signal, and records sync automatically once back online. Every ISO 9001 record holds the items checked, the readings, the photos, and the sign-off, giving Customer Experience Audit App a defensible record against the applicable standards for regulators, clients, and incident investigations, without chasing paper across sites.
Customer Experience Audit App keeps mystery shopping checks aligned to brand standard manual, and consumer protection rules. The photos and readings each mystery shopping standard expects are required fields. So an incomplete mystery shopping check cannot close. A mystery shopping gap is caught before an assessor finds it. When a review is due, customer experience and brand teams export a branded mystery shopping pack built from visit photo, scored assessment record, and receipt or timestamp note. So mystery shopping evidence stays defensible at any time.
Yes. Inspectors complete mystery shopping checks on iOS or Android with no signal. They capture visit photo, scored assessment record, and receipt or timestamp note at the mystery shopping in the field. Each mystery shopping record syncs when the connection returns, with its timestamp intact. The same mystery shopping template runs on every site. So customer experience and brand teams get a live view of mystery shopping work that is complete, overdue, or failing per location. The app runs on iOS and Android and works the same way for every customer experience inspector on the team.
Every mystery shopping audit carries visit photo, scored assessment record, and receipt or timestamp note, a GPS location, a timestamp, and a named sign-off. The mystery shopping evidence is captured on the round, not typed up later. So customer experience and brand teams show exactly what was checked on the mystery shopping, when, and by whom. When an assessor asks, that mystery shopping record exports in seconds. It comes out as a branded PDF or a searchable mystery shopping history.
Customer Experience Audit App works alongside your existing mystery shopping systems. Mystery shopping findings and readings flow into a CMMS, ERP, or asset register through the API. So those systems hold verified mystery shopping field data, not re-keyed notes. Customer Experience Audit App owns offline mystery shopping capture, photo evidence, and a fast mystery shopping pack from visit photo, scored assessment record, and receipt or timestamp note. Teams add the mystery shopping inspection layer where the evidence is captured. The app runs on iOS and Android and works the same way for every customer experience inspector on the team.
Explore other inspection and audit apps for retail teams.
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